Support

Product support

Questions about your RATH, headset or Decapod? We're here to help.

Manuals, checklists and test reports are on our Downloads page. For other questions, call 423-574-2139 or send us a message.

Repairs

Send your gear in for repair

Every repair starts with our repair request form. Download it, fill it out and send it in the box with your helmet, headset or Decapod.

  1. Download and print the repair request form.
  2. Fill it out completely, including your contact information and a description of the problem.
  3. Put the completed form inside the box with your gear. This is how we identify your product when it arrives.
  4. Ship it to: VNE Aero, ATTN: Repairs, 100 Cargo Center Drive CC-107, Blountville, TN 37617
  5. Let us know it's on the way: once it ships, send us your tracking number with the form below.

Repair cost: repairs are a $200 flat fee, plus parts and shipping.

Download repair form (PDF)

Repair shipment notice

Send this after your gear ships so we know it's on the way.

Thank you. We have your tracking number and will watch for your gear.
Something went wrong. Please try again, or call 423-574-2139 with your tracking number.
Questions?
Call or email and a member of our team will get back to you.
Call 423-574-2139Send a message